Manage percentage tipping

The “percentage tipping flow” prompts customers with a question before entering the tip percentage. This tipping flow can be used when taking card payments using the Zettle SDK.

The percentage tipping flow with a card reader consists of the following steps:

1. The amount payable displays in the card reader together with the “Add tip?” question. After this step, there are two flows:

• The customer clicks the cancel button.
• The customer clicks the confirmation button.

If the customer clicks the cancel button, the flow will proceed to the payment as follows:

1. “Tap/Insert card” displays on the card reader.
2. The customer taps the card on the card reader.
3. The “Approved” message with a heart displays on the card reader, followed by “Thank you”.
   

If the customer clicks the confirmation button:

1. "Tip _ %" displays in the reader.

2. The customer enters the desired tip percentage on the card reader.

3. “Tap/Insert card” together with entered percentage and calculated amount displays on the card reader.

4. The customer taps the card on the card reader.

5. The “Approved” message with a heart displays on the card reader, followed by “Thanks for the tip”.
   

   

The percentage tipping flow with a POS system consists of the following steps:

1. The merchant selects “Pay” in the POS user interface.

2. The amount payable displays in the card reader together with the “Add tip?” question.

3. The customer clicks the confirmation button.

4. “Enter tip amount” displays in the card reader.

5. The customer enters the desired tip amount on the card reader.
   

   

• Tipping support
• Manage extra amount tipping
• Manage total amount tipping